Frequently Asked Questions

On DrayOS 5 routers, users can enable the Auto Firmware Upgrade option under System Maintenance > System Upgrade. By selecting Automatic Upgrade for Critical Updates, the router will automatically install firmware updates that address CVEs and major bugs. This ensures your router is always updated to the latest related version, protecting your network and maintaining optimal performance.

If the router is in the default configuration, connect your computer to one of the router's LAN ports. Open a browser, and enter "192.168.1.1" in the address bar, and hit enter, then you should see the router's login page. If it does not, check if the computer's network interface is "obtaining an IP address automatically".

For most of the DrayTek devices, the default username and password are both "admin". For the legacy DrayTek devices, you may try logging in using "admin/(blank)", "(blank)/(blank)", or "draytek/1234" as username and password.

There's nothing we can do to retrieve the router's password. However, if the device is managed by VigorACS, you can reset the password from it (click here to learn how). If not, you will have to reset all the configuration to factory default so that you can log in again with the default password.

The "ALL" file is the standard firmware file, while the "RST" file contains the same firmware with a factory default configuration. Using the "RST" file for firmware upgrades will also reset the router to factory defaults. This is recommended when recovering the device or when upgrading between significantly different firmware versions.

Note: If the ".RST" version is not available - such as for models like Vigor3912S, DrayTek Switches, DrayTek APs, and DrayOS5 routers, please manually rename the ".ALL" or ".SFW" file extension to ".rst" to obtain the equivalent RST firmware.

The "SFW" (or "_s") file stands for Secure FirmWare. It includes a digital signature verified by DrayTek to ensure firmware authenticity. This format is currently used by VigorAP 906, Vigor3912, and other new models will adopt this format in the future.

Conclusion: Always use the "ALL" or "SFW" file for general firmware upgrades.

The default WiFi password is printed on the back or the bottom of the product, like below.

Vigor Router reserves memory for various features, including those that are not currently enabled. This is part of the router's design to ensure resources are available when needed. Therefore, it is expected to see relatively high memory usage even before configuration. In most cases, this does not affect the router's performance. After enabling some features, you may notice that the memory usage remains at a similar level.

1. First, you need a MyVigor account. You can create one at myvigor.draytek.com
2. (Required) Log into the router's web user interface, of which you would like to be registered.
3. Click "Product Registration" at the bottom of the left menu. It will open MyVigor login page.
4. Log in with your MyVigor account.
5. Go to My Information > My Product, enter a name for the router then click "Add".
6. Click OK to confirm. Then you should see the device in My Product list.

It's probably because the DNS server cannot resolve the domain of MyVigor server correctly. You can verify this by trying to ping the domain name myvigor.draytek.com at Diagnostics >> Ping Diagnosis from the router. If the router doesn't get replies, try changing its DNS server configuration to a public one, e.g. to 8.8.8.8, instead, then try to activate the license again.

It is probably because the firmware on the router is damaged. To recover the router from a corrupted firmware, you can try setting the router into TFTP (Trivial File Transfer Protocol) mode, then connect a computer directly to router's LAN port and run TFTP client software to send the firmware file to the router's IP address. If the router receives the firmware file successfully, it will reboot and turn into the normal state, when the LED "ACT" blinks around once per second.

1. Power off the router.
2. Press and hold the Factory Reset button.
3. Power on the router while keep pressing the Factory Reset button.
4. When some of the LEDs flash rapidly and synchronously (the pattern varies between models), it shows that the router is in TFTP mode and ready to receive files.
5. The router will return to the normal state when the LED "ACT" blinks once per second) after receiving a firmware file, or not receiving any in 2 minutes.

For Ethernet port:
Green: a 1000Mbps speed connection
Orange: a 10/100Mbps speed connection

For DSL RJ-11 port:
Green: a VDSL connection
Orange: an ADSL connection